Introduction

I am a self-employed technical support engineer based in Gloucestershire, England. I have nearly 30 years experience using personal computers and associated technologies.

I provide on-site support in Herefordshire, Worcestershire and Gloucestershire.

I also provide remote support over the internet using .
This very secure but user-friendly software allows us to share our keyboard, mouse and display from any web browser. If you have a broadband internet connection, I can provide remote assistance at any time.

I primarily support IBM-Compatible Personal Computers running Microsoft Operating Systems (that means normal computers running Windows). However, I have a wide range of experience and am happy to turn my hand to any computer-related problem. That includes peripherals;

• Keyboards and Mice (including KVM (Keyboard, Video and Mouse) switching and extension)
• Monitors, Printers, Scanners and Digital Cameras (including Colour Management)
• Networks and Communications
  • Serial, Parallel, Infrared, Bluetooth, Firewire and USB (Universal Serial Bus)
  • Telephones
    • PSTN (Public Service Telephone Network)
    • VOIP (Voice Over IP (Internet Protocol))
    • Mobile (GSM, GPRS and 3G)
  • Modems
    • Analogue
    • ISDN (Integrated Services Digital Network)
    • ADSL (Asymetric Digital Subscriber Line)
    • DSL (Digital Subscriber Line)
    • Cable
  • Ethernet (Wired and Wireless, also known as Wi-Fi)
    • Adapters (ISA, PCI and USB)
    • Hubs, Switches, Routers, Gateways, Access Points and Firewalls

• PSTN (Public Service Telephone Network)
• Ethernet (Co-axial or Twisted-Pair)
• Firewire and USB (Universal Serial Bus)

Show me a problem and I will fix it!