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Jann Padley Support Engineering
Telephone: 01452-840714 (UK)
Mobile: 07800-603610 (UK)
Enquiries@JPSE.Co.UK

Terms & Conditions

These are my Terms & Conditions from Monday 1st August 2022

Summary

• £72 per hour for site work • £36 per hour for remote work • 24 hours-a-day, 365 days-a-year • 15 minutes free remote work per day •
• No call-out charge • No minimum charge • No-fix, no-fee • No mark-up on parts • No VAT (VAT is not recoverable) •
• Payment in full MUST be cleared into my account within 3 calendar months of the Original Date stated on the Invoice •

Details

  1. 24 hours-a-day, 365 days-a-year
    Work is prioritised according to urgency and importance.
    Response times are always fast enough that nobody suffers significant financial loss.

  2. 15 minutes free remote work per day
    There is no charge for less than 15 minutes remote work per day.
    Remote work can be over the telephone and/or the internet.

  3. No call-out charge
    • There is no call-out charge for locations in Herefordshire, Worcestershire and Gloucestershire.
    • Travel time to locations outside Herefordshire, Worcestershire and Gloucestershire is charged at the appropriate hourly rate.

  4. No minimum charge
    • Site work lasting 5 minutes incurs a labour charge of 5 minutes.
    • Remote work lasting 20 minutes incurs a labour charge of 20 minutes.

  5. No-fix, No-fee
    • I charge for successful work that provides an acceptable solution to a problem.
    • I don't charge for unsuccessful work that fails to provide an acceptable solution to a problem.

  6. No mark-up on parts
    Most new parts are purchased from eBuyer
    Most second-hand parts are purchased from eBay
  7. No VAT (VAT is not recoverable)
    I am not VAT Registered, so I don't charge VAT on parts or labour.
    If you are VAT Registered, and want to recover the VAT on parts, they should be purchased on your account.

  8. Payment in full MUST be cleared into my account within 3 calendar months of the Original Date stated on the Invoice
    I will send you an Invoice that clearly states the Original Date followed by:
    • Invoice Reminder after 1 calendar month.
    • Second Invoice Reminder after 2 calendar months.
    • Third & Final Invoice Reminder after 3 calendar months.
    If payment in full is not cleared into my account within 3 calendar months of the Original Date stated on the Invoice:
    • I will stop working for you immediately and without further notice until the overdue amount is cleared into my account.
    • I might take further action against you to secure payment, and would expect you to pay all the costs of any such action.

Special Offers

Standard Items

1 hour (£72) 2 hours (£144) 4 hours (£288)
Upgrade Memory Upgrade Disk Upgrade Motherboard
Upgrade Cooling Disinfect Disk Recover Disk
Upgrade Processor Maintain Operating System Install Operating System
Upgrade Power Supply

Bulk Deals

Purchase Hours Price Discount Either Or Or Or Or
2 or more items 4 for the price of 3 £216 25% 4xGreen 1xAmber,2xGreen 2xAmber
3 or more items 6 for the price of 4 £288 33% 1xAmber,4xGreen 2xAmber,2xGreen 3xAmber 1xRed,2xGreen
4 or more items 8 for the price of 5 £360 38% 2xAmber,4xGreen 3xAmber,2xGreen 1xRed,4xGreen 1xRed,1xAmber,2xGreen
5 or more items 10 for the price of 6 £432 40% 3xAmber,4xGreen 1xRed,1xAmber,4xGreen 1xRed,2xAmber,2xGreen
6 or more items 12 for the price of 7 £504 42% 1xRed,2xAmber,4xGreen 1xRed,3xAmber,2xGreen 2xRed,4xGreen
7 or more items 14 for the price of 8 £576 43% 1xRed,3xAmber,4xGreen 2xRed,1xAmber,4xGreen
8 or more items 16 for the price of 9 £648 44% 2xRed,2xAmber,4xGreen
9 or more items 18 for the price of 10 £720 44% 2xRed,3xAmber,4xGreen

©2020 Jann Padley, Last Modified: February 16 2023 15:09:14.